The purpose of these termly reviews is to gives clients piece of mind and ensure a newly appointed service provider is meeting the agreed tender objectives.
This is not about picking fault and apportioning blame; it is designed to help all parties continually develop the service on behalf of the end user.
Standard reviews are based on a minimum termly meeting, followed up with a report.
Key areas include:
- Finalising any outstanding contract documentation
- Termly review of tender KPI’s
- Reviewing operations procedures
- Financial appraisals
- Log agreed actions
- Year-end review
- Audits to fully review both service and all safety standards
- On-line action tracking to make sure that all contractor remedies are completed to standard and on time